Troubleshooting
Fixes for the problems you may hit while connecting an AI assistant to Eventdoor or using it day to day.
Find the message or symptom you see. In messages, <Name> is a platform's name and <Org> an organization's.
Connecting
Eventdoor accepts only Claude (web and desktop) and Claude Code, and Claude Code only on callback port 43479.
- Connect from Claude or Claude Code. Other assistants are refused at sign-in.
- In Claude Code, run
claude mcp remove eventdoor, then add it again with the command in Connect Claude Code, keeping--callback-port 43479.
The full message ends "Ask an admin of your organization to add you." Your Eventdoor account isn't a member of any platform yet. Ask an admin of your organization to add you, then try again.
AI assistant access isn't available on your platform yet. Contact your platform's operator.
This is expected: logging out of Eventdoor does not disconnect the assistant. Disconnect it in Claude or Claude Code as described in Stay connected and disconnect.
Choosing a platform
The message goes on "Choose one of: ..." with your platforms. Name the platform in your request, or ask the assistant to list your Eventdoor platforms first.
The platform named isn't one you belong to. The message lists the ones you can choose; pick one of those.
The message goes on: "you may not be a member there, or that platform doesn't support the shared AI assistant connection yet." Check that you are a member of that platform. If you are, it doesn't support assistants yet.
That platform doesn't support AI assistants yet. Your other platforms are not affected.
list_platforms shows a reason next to it. This is usually brief, so try again in a minute.
While it works
The message goes on: "It may still have finished there: check before repeating a change." Ask the assistant to read the page again before it repeats a change, so it doesn't make the change twice.
A passing problem. Try again shortly.
The assistant sent too many requests in a short time. Wait the number of seconds given, then try again.
An admin blocked your assistant on that platform. Ask an admin of your organization on that platform to choose Allow again in Settings > Integrations > Connected assistants. Your other platforms are not affected.
Changing pages
The message goes on: 'An organization admin can turn on "Let assistants make changes" in Settings > Integrations.' Ask an organization admin to turn it on. This also applies to dry runs. Reading is always allowed. See Changes are off until an admin turns them on.
An assistant can read platform pages but never change them. Make the change in the admin.
Someone else edited or published the page after the assistant read it, so the change was refused rather than overwrite theirs. Ask the assistant to read the page again, then make the change.
You aren't an admin of the organization that owns that page, or the page no longer exists. Ask the assistant to list the pages you can edit.